Physician-patient communication (PCC) refers to communication with the patient throughout a health-related encounter. This includes face-to-face communication (i.e., communication through the telephone, email, and letter) and non-face-to-face communication. This form of communication is essential in any practice because it allows doctors and other health care providers to build effective relationships with patients.
For this reason, it is imperative that nurses consistently improve their patient satisfaction. Patients need to know that their relationship with their doctor and nurse is one of mutual respect, trust, and understanding. In addition, an excellent nurse-to-patient communication program also helps build teamwork and increases nurses’ retention rates. To ensure this occurs, there are a few nurse-patient communication skills that all nurses should master.
One of the most effective ways for nurses to build patient appreciation and trust is through ongoing communication skills development. Communication skills are essential for maintaining healthy relationships. Communication is a fundamental element in every relationship, so it stands to reason that nursing care must be founded on communication skills. The challenge, however, is that many nurses lack basic communication skills and fail to foster communication with patients.
Two main factors contribute to a nurse’s success in building trust and respect with patients. First, a good nurse communicates openly with patients and provides information regarding their practice. Second, a nurse keeps the relationship exciting and consistent. In this regard, nursing care that lacks communication tends to be boring, monotonous, and ultimately leaves patients with a negative experience.
Unfortunately, the first step toward building healthy relationships with patients is often the hardest one: developing open communication channels. Most nurses fail to take the time to communicate effectively with their patients because they feel communication is not essential or they are not sure how to improve communication skills. Individuals who work towards improving their communication skills are often surprised at how quickly they begin to see an improvement.
The first step to improving communication with patients relatives skills involves nurses spending time with their patients. Nurses need to understand patients’ goals and desires. An excellent nurse-patient communication plan will allow nurses to share information with patients without judging them or judging their sharing information. Furthermore, nurses spend time listening to their patients, making an enormous difference in the quality and quantity of care they provide.
Effective nursing services also depend on the nurses’ ability to reach all parts of the facility. Good communication means reaching all corners of the facility. This means reaching the elderly, the infirm, the mentally ill, the physically disabled, and the pregnant women. The elderly receive more special attention than many others because they often require more intensive medical attention. On the other hand, the infirm often have more simple needs met through standard nursing care that a single nurse cannot meet.
Communication and patient satisfaction are closely connected. Poor nursing care, poor communication, and poor communication mean poor patient satisfaction. Effective communication and patient satisfaction ensure both of these vital goals are met. To this end, nurses must invest time, effort, and money in their nursing services and develop robust nursing services quality plans to contribute to overall patient satisfaction positively.
Among the key areas requiring nursing patient communication and satisfaction are the burn wards. Ineffective communication means that the nurse has no means of communication with the patients, making it nearly impossible to ensure proper safety measures are being followed. When the environment in the burn ward is such that patients are often screaming and hollering for help or that the environment is chaotic, communication between the staff is nearly impossible. Poorly trained staff members are also likely to misuse or abuse substances in burn wards, putting patients at risk of injury and illness.
Finally, poorly qualified staff members in hospitals are likely to ignore or fail to respond appropriately to the needs of patients. Ineffective, professional communication, in this case, means that the nurses’ messages are not correctly delivered or understood. For example, when a nurse notices that a particular patient’s vital signs are rapidly deteriorating, she should immediately alert the physician in charge. If not, the doctor might mistakenly believe that the patient is already suffering from a treatable condition, when in fact, the patient needs further medical care. A doctor can only help patients suffering from fatal conditions, but not people with minor conditions that require minimal attention. This is where proper nursing care and professional communication play a significant role.
In most cases, the primary objective of nursing care is to prevent the development of deadly illnesses and diseases. Yet, it is also essential to make sure that patients receive proper treatment when they need it. As such, nurses must understand their patient’s needs to provide them with the appropriate care. Without appropriate communication, patients will be at greater risk of receiving substandard or even harmful care. Nursing professionals must therefore develop interpersonal communication skills to provide effective nursing care.